Chat Bots and AI
A chat bot is a computer program used in conjunction with a web chat client, to perform an on-line chat conversation through either text or voice-to-voice, rather than delivering direct contact with an actual human agent. The chat bot system is most commonly associated with online gaming and chat rooms, though chat bot systems have been integrated into some high profile business environments. Bot providers offer several different services, ranging from personalised messaging to live chat support. Some providers also offer automated moderation tools which are used to moderate chat rooms. chat bot systems have become a mainstay in many chat rooms and chat bot developers are now working on sophisticated systems that will be able to perform tasks such as, sending out mass emails, and providing login information to multiple accounts.
With chat bot systems the onus is on the provider to provide excellent customer support, and the chat bot should have an area available where customers can give feedback directly. Some bot providers offer chat bot solutions that integrate with popular social media sites, such as Twitter and Facebook, and offer customized reporting and analytics. These bot solutions can be tailored to meet the needs of each individual provider and can integrate seamlessly with other chat solutions. Many bot providers offer customizable reporting and analytics, which can provide valuable information for businesses who are tracking chat bot behaviour and using it to improve customer support.
Chat bots are generally controlled by a computer program (computer program that learns through experience), called a “bot”, which sends the conversations that it is participating in back to the owners of the chat bot. Bot developers use artificial intelligence (AI) to make the bot’s learning experience more natural and realistic. As the chatbot becomes more experienced, the operator will be required to provide more input in order for the chat bot to learn from their own past examples. Chat bots can also incorporate artificial intelligence to ensure that the operator interacts with their chat bot in a sensible and safe way.
The advantage of chat bot technologies is the ability to make conversational exchanges that occur between human beings over the internet appear completely natural and random. For instance, a chat bot can be set to repeat a specific word or phrase within an exchange. The chat bot does not know beforehand what words or phrases will be repeated, and sometimes this can lead to misunderstandings that can cause arguments or problems within the workplace.
Weather bot systems allow chat bot users to share information about the weather with their chat bot, which in turn broadcasts the weather to chat room members. This allows the chat bot to become an information resource for its users, encouraging them to check out the weather on their smartphones. Users can then report on the weather, suggesting ways they can be better prepared for the upcoming weather. chat bot developers use this technology to create fun apps that interact with chat rooms, allowing users to let others know if they are bored, excited, tired, etc.
Chat bots developed specifically for advertising are designed to be much more useful than simply repeating advertising offers. For instance, a weather bot can be programmed to give out different weather reports based on where you are on the map, suggesting you get out of your current spot if it is raining or storming and that you should go to a spot closer to the city center to avoid traffic jams. This is only the beginning of the uses for artificial intelligence chat bot applications.
A big part of chatbot development is the use of artificial intelligence. Natural chat conversations are filled with non-verbal cues and behaviors that we all read about or are conditioned to notice. A chat bot, on the other hand, is not a computer but an actual person; it uses non-verbal communication to interact with its users. This allows it to catch subtle hints and reactions that we might miss while conversing with another person normally. If it happens to pick up something interesting, we are then able to take that information and apply it to our real life experiences rather than re-tweeting the same information.
This is just one example of artificial intelligence in chat Bots. Bot developers are trying to create chat bots that are able to understand human speech and provide accurate, timely responses. They want chat Bots to be able to answer customer service questions and to make recommendations based on what the customer has told them. This will make customers feel like their calls are being handled by an actual live person instead of an automated machine. This also helps improve customer service, as people will feel that they are talking to someone who actually cares about them and wants to help them solve their problem. It will also help the bot is more interactive because it can continue the conversation when the customer leaves the chat session or log off the chat program.