Facebook messenger chatbots are revolutionizing the way businesses engage with customers. They can help your business save time and money while delivering a superior customer experience.
The best bots keep users engaged by blending a casual conversational tone with informational prompts. Using this approach helps your brand build trust and create an excellent first impression with customers.
1. Auto comment private reply
The best chatbot messenger app is the one that can interact in a human manner. It can offer a human touch to customers and help them understand the product. This can be done in many ways, such as booking appointments or ordering food.
Facebook bots were first launched in 2016, offering businesses a new way to communicate with consumers. Since then, bots have become a powerful tool for brands to connect with their audience, automate tasks and provide a better customer experience.
For example, a meal-kit company HelloFresh was able to decrease response time by 76% with the Comments Autoreply feature. They also got 47% more messages on Messenger overall.
Another way to use the auto comment private reply feature is to have it send a public response and then privately message only users who used a specific keyword in their comment. This can be applied to all posts or only a specific one.
The best thing about this feature is that it can be configured to change according to the situation. For example, if a user is upset, they can have the private response be funny. Having this feature in place can save you a lot of time and money. It can be a great way to improve your social media presence, boost sales, and strengthen your brand image. You can even customize the reply to fit your business needs.
2. Customizable templates
A good chatbot messenger tool should allow you to customize templates and launch a task-specific bot quickly and easily. This way, you don’t have to spend much time on technical matters and can focus on more important tasks, such as generating leads, driving sales, and improving client support.
The customizable templates feature of Messenger Bot App allows you to choose from a variety of pre-built messages that can help your business with a wide range of different needs and tasks. The templates are categorized into various use cases, such as customer service, lead generation, and sales & appointment booking.
You can also create a personalized welcome message template that helps you keep your visitors engaged and leave a great impression of your brand. It also lets you offer a quick checkout and explore products in your online store, which will ensure a smooth shopping experience for your customers.
The templates include a structured message with a title, subtitle, and image, along with buttons (up to 3). They’re also compatible with media types like videos and animated GIFs. You can also send an order confirmation via this template, which will include the order summary, payment details, and shipping information. It’s a great option for retail businesses, as it will improve the shopping experience of your users and save them time. It’s even possible to customize the template’s layout and color scheme according to your company’s needs.
3. Auto reply with images
The auto reply with images feature in Messenger Bot App allows you to send instant replies to private messages from your subscribers. This is a great way to respond to customers’ questions and comments at any time of day, without having to put them on hold.
Adding an image to your auto reply is a great way to make it more engaging, and it can also help you earn Facebook’s ‘Very Responsive to Messages’ badge! It’s a simple process that requires only a few minutes of your time, and it can be an invaluable tool to help you stand out from your competitors.
Aside from displaying your company’s logo and messaging, you can also add a few lines of text that will provide information about your business. For example, National Geographic’s chatbot features a trivia game that helps users learn more about the brand and the work they do.
Another example of a well-designed auto reply with images is Sephora’s bot on Kik. It’s a great way for the beauty brand to engage with its audience and offer them personalized makeup tips.
You can also use a bot to automate sales, as 83% of consumers say they’d buy a product in a conversational commerce flow. It’s an excellent way to increase conversions and drive more sales. It’s also a great way to save time and avoid having to manually answer every customer question.
4. Customizable greetings
The greeting text that appears before users start a conversation with your bot is an important first step in building trust and brand affinity. For example, National Geographic uses their bot to enlighten visitors with trivia questions about their company and projects they’ve worked on.
You can customize your greetings to fit your brand. You can use a variety of emojis and fonts, and even add images to your messages.
Customizing your greetings is one of the most effective ways to boost user engagement with your Messenger bot and increase conversion rates. It also provides a great way to introduce your business to potential customers.
Another tactic that can help you grow your audience is to run a Facebook ad driving traffic to your bot’s Get Started screen. This is one of the fastest growing ad formats, and it can help you drive a steady stream of subscribers.
You can also include a link to your bot in a newsletter or on your website to increase its visibility and drive more traffic. If you have a large email list, try repurposing it as a messenger bot to capture more leads!
5. Integration with your website
One of the most useful features that you can install on your website is a Facebook chatbot. Messenger bots can help you answer user queries in real time and qualify leads effectively.
In addition, it can also be used to drive traffic to your website and increase sales. These bots can even be programmed to send users discount coupons and feedback surveys after they make a purchase or interact with your business on Messenger.
Moreover, it can be integrated with your email marketing and lead magnets to encourage more users to sign up to your newsletter or wait list. This will ensure that your customers receive updates and new offers from you as they need them.
The integration of a website chatbot with your WordPress website is not a difficult task. Meta has a two-part installation guide that will take you through the process in no time.
To start with, you need to generate a Page Access Token and set it up in your app dashboard. Then, you need to subscribe to the webhook for each page that you want to receive events from when someone is chatting through Messenger on your site.
Once you have done that, all that’s left is to create a welcoming message for your bot to greet your users. You can customize this welcome message with their name and provide a few helpful tips to get started on the right foot.
6. 24/7 support
If you are looking for a chatbot messenger to automate your customer service and sales strategy, then look no further than Messenger Bot App. It offers an extensive feature set, including 24/7 support and analytics to help you boost your business ROI.
With a user-friendly interface, it can help small businesses drive chat marketing campaigns, build relationships with clients and automate multiple communication channels including Instagram, Facebook Messenger, SMS and emails. It can also automate appointments and generate leads.
The best part is, you don’t need any coding skills to deploy the bot. The process is easy and quick, and you can even customize the welcome message.
PrAna, a popular clothing brand uses Messenger bots to stay in touch with their customers, providing them with a casual and friendly tone of voice that keeps them engaged and makes them more likely to purchase from the company.
When a customer asks questions, the bot replies in real-time, avoiding the need for a human agent to take over the conversation. This way, you can save your team’s time for more high-value tasks and improve your customer experience at the same time.
Chatbots are able to answer over 80% of customer requests, enabling your agents to focus on more complex issues while the bot handles the simple ones. It also saves you a lot of money in customer service costs by not having to hire a dedicated representative.